Sony and PlayStation have been on the Horizon of the Australian Gaming Community. A few months back, four players purchased some games from the AU PlayStation Store. These purchases were made digitally, so they were handed over the games on the Internet.
The issue arose when these four customers wanted a refund of those games. PlayStation refused to give them a refund because it was 14 days passed they had downloaded the game.
Customers were unhappy, and they brought government attention to this issue. Upon investigation, the Australian Competition and Consumer Commission, known for taking down companies, filed a lawsuit. According to ACCC, Sony’s PlayStation policy of refund is not in line with Australian Consumer Laws.
ACCC also claimed, that Sony had told customers, that they will only get a refund if the developers of those games allowed it.
Moreover, ACCC also stated that Sony told the fifth customer that he would receive the refund directly to his PS Store Wallet. This was a problem since the customer paid from his Bank Account and now his refund isn’t going back to the Bank Account.
Now the Case has been won by ACCC, and Sony will pay AU$3.5 million (~$2.4M) for misleading customers.
“Consumer guarantee rights do not expire after a digital product has been downloaded and certainly do not disappear after 14 days or any other arbitrary date claimed by a game store or developer,” said ACCC chair Rod Sims.
“What Sony told these consumers was false and does not reflect the consumer guarantee rights afforded to Australian consumers under the Australian Consumer Law. Refunds under the consumer guarantees must also be given in cash or money transfer if the consumer originally paid in one of those ways, unless the consumer chooses to receive store credit,”